PAIA manual

1. Contact details

Company

Inference Works (Pty) Ltd, registration number 2026/860827/07

Head of the company and Information Officer

The director of the company, reachable at the email address below

Physical and postal address

Welbeloond Road, Cape Farms, Cape Town, Western Cape, 7550, South Africa

Email for requests

privacy@inferenceworks.co.za

Website

inferenceworks.co.za

2. The Information Regulator's guide

The Information Regulator publishes a guide on how to use PAIA and POPIA, in each official language. It explains your rights, how to make a request and the remedies available to you. The guide is available on the Regulator's website, inforegulator.org.za, and you can ask us for a copy.

3. Records available without a request

The information on this website, including this manual, our privacy notice and our company information, is freely available. No other categories of records are automatically available under section 52 of PAIA.

4. Records kept under other laws

We keep records as required by, among others:

• the Companies Act 71 of 2008;
• the Income Tax Act 58 of 1962 and the Tax Administration Act 28 of 2011;
• the Value-Added Tax Act 89 of 1991, where it applies;
• the Basic Conditions of Employment Act 75 of 1997, where it applies;
• the Consumer Protection Act 68 of 2008;
• the Electronic Communications and Transactions Act 25 of 2002; and
• the Protection of Personal Information Act 4 of 2013.

5. Subjects and categories of records

Company records

Memorandum of incorporation, registration documents, registers of directors and shareholders, resolutions

Financial and tax records

Accounting records, bank records, invoices, tax returns and assessments

Client records

Quotes, agreements, correspondence, project documents and invoices

Supplier records

Agreements, correspondence and invoices from service providers

Website and system records

Website content, technical logs and security records

6. How to make a request

1. Complete Form 2 (Request for access to a record), which is available on the Information Regulator's website or from us.
2. Send it to our Information Officer at privacy@inferenceworks.co.za or deliver it to our physical address. Give enough detail for us to identify the record, and say which right you want to exercise or protect and why the record is needed for it.
3. If you ask for records that are not about you, a request fee and an access fee may apply, at the amounts set in the PAIA regulations. We will tell you in writing if any fee is payable. There is no request fee if you are asking for your own personal information.
4. We will decide on your request within 30 days. We may extend this once by up to 30 days, as PAIA allows, and will tell you if we do.

We may refuse access only on the grounds set out in Chapter 4 of Part 3 of PAIA, for example to protect someone else's privacy or confidential commercial information. If we refuse, we will give reasons. You may then complain to the Information Regulator, or apply to court within 180 days.

7. Personal information we process

Our privacy notice sets out the purposes for which we process personal information, the people it relates to (website visitors, people who contact us, clients and suppliers), who receives it, when it may be sent outside South Africa, and how we protect it.

8. Availability of this manual

This manual is published on our website and is available free of charge at our physical address or by email on request. We review it whenever our records or contact details change.